North America IT Service Management Market Size, Share & Trends Analysis Report By Organization Size, By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023

List of Tables

The North America IT Service Management (ITSM) Market would witness market growth of 12.6% CAGR during the forecast period (2023-2030).

The rapid evolution of technology has resulted in increasingly complex IT infrastructures. Large and small organizations face the challenge of managing diverse systems, applications, and devices. ITSM offers a structured approach to navigating this complexity, providing a framework to streamline processes, automate routine tasks, and ensure efficient service delivery. Customer satisfaction is a key driver of business success. ITSM places a strong emphasis on understanding and meeting the needs of end-users. By adopting ITSM practices, organizations can enhance the quality of their services, reduce downtime, and improve the overall user experience, fostering customer loyalty and trust.

One of the primary benefits of ITSM adoption is improving operational efficiency. Standardizing and automating processes and effective incident and problem management reduce resolution times, minimize downtime, and optimize resource utilization. ITSM encourages collaboration between different departments within an organization. The integration of ITSM with collaborative platforms and communication tools facilitates cross-functional communication, breaking down silos and encouraging a culture of shared responsibility for service delivery. ITSM enables organizations to shift from a reactive to a proactive approach in addressing IT issues. Organizations can anticipate potential problems, implement preventive measures, and maintain a more stable and reliable IT environment using analytics, AI, and machine learning.

Educational institutions in Mexico are embracing digital transformation to modernize administrative processes and teaching methodologies. The increasing adoption of e-learning and online education platforms is a significant driver for ITSM expansion in Mexico. Integrating tearenology into teaching methodologies is a priority for educational institutions in Mexico. ITSM supports the seamless integration and management of technologies such as interactive whiteboards, educational software, and multimedia resources, enhancing Mexico's overall teaching and learning process. ITSM supports skill development initiatives for educators, ensuring they are proficient in using technology tools for teaching in Mexico. Hence, the factors mentioned above will drive the regional market growth.

The US market dominated the North America IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $6,259.8 million by 2030. The Canada market is experiencing a CAGR of 15.1% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 14.1% during (2023 - 2030).

Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled

Microsoft Corporation
IBM Corporation
Open Text Corporation
ServiceNow, Inc.
BMC Software, Inc. (KKR & Co., Inc.)
Broadcom, Inc.
Hewlett Packard enterprise Company
Atlassian Corporation PLC
Zendesk, Inc.
Ivanti, Inc. (Clearlake Capital Group, L.P.)

North America IT Service Management (ITSM) Market Report Segmentation

By Organization Size

Large Enterprises
Small & Medium-sized Enterprise

By Deployment Type

Cloud
On-premise

By Offering

Solution
- Operations & Performance Management
- Configuration & Change Management
- Service Portfolio Management
- Service Desk Software
- Dashboarding, Reporting & Analytics
Services

By Vertical

BFSI
Government & Public Sector
Energy & Utilities
IT & Telecom
Media & Entertainment
Manufacturing
Retail & Consumer Goods
Healthcare & Lifesciences

By Country

US
Canada
Mexico
Rest of North America

Chapter 1. Market Scope & Methodology

1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
- 1.4.1 North America IT Service Management (ITSM) Market, by Organization Size
- 1.4.2 North America IT Service Management (ITSM) Market, by Deployment Type
- 1.4.3 North America IT Service Management (ITSM) Market, by Offering
- 1.4.4 North America IT Service Management (ITSM) Market, by Vertical
- 1.4.5 North America IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research

Chapter 2. Market at a Glance

2.1 Key Highlights

Chapter 3. Market Overview

3.1 Introduction
- 3.1.1 Overview
  - 3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
- 4.2.1 Partnerships, Collaborations and Agreements
- 4.2.2 Product Launches and Product Expansions
- 4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2022
4.4 Top Winning Strategies
- 4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
- 4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun - 2024, Jan) Leading Players
4.5 Porter Five Forces Analysis

Chapter 5. North America IT Service Management (ITSM) Market by Organization Size

5.1 North America Large Enterprises Market by Region
5.2 North America Small & Medium-sized Enterprise Market by Region

Chapter 6. North America IT Service Management (ITSM) Market by Deployment Type

6.1 North America Cloud Market by Region
6.2 North America On-premise Market by Region

Chapter 7. North America IT Service Management (ITSM) Market by Offering

7.1 North America Solution Market by Country
7.2 North America IT Service Management (ITSM) Market by Solution Type
- 7.2.1 North America Operations & Performance Management Market by Country
- 7.2.2 North America Configuration & Change Management Market by Country
- 7.2.3 North America Service Portfolio Management Market by Country
- 7.2.4 North America Service Desk Software Market by Country
- 7.2.5 North America Dashboarding, Reporting & Analytics Market by Country
7.3 North America Services Market by Country

Chapter 8. North America IT Service Management (ITSM) Market by Vertical

8.1 North America BFSI Market by Country
8.2 North America Government & Public Sector Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America IT & Telecom Market by Country
8.5 North America Media & Entertainment Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Retail & Consumer Goods Market by Country
8.8 North America Healthcare & Lifesciences Market by Country
8.9 North America Others Market by Country

Chapter 9. North America IT Service Management (ITSM) Market by Country

9.1 US IT Service Management (ITSM) Market
- 9.1.1 US IT Service Management (ITSM) Market by Organization Size
- 9.1.2 US IT Service Management (ITSM) Market by Deployment Type
- 9.1.3 US IT Service Management (ITSM) Market by Offering
  - 9.1.3.1 US IT Service Management (ITSM) Market by Solution Type
- 9.1.4 US IT Service Management (ITSM) Market by Vertical
9.2 Canada IT Service Management (ITSM) Market
- 9.2.1 Canada IT Service Management (ITSM) Market by Organization Size
- 9.2.2 Canada IT Service Management (ITSM) Market by Deployment Type
- 9.2.3 Canada IT Service Management (ITSM) Market by Offering
  - 9.2.3.1 Canada IT Service Management (ITSM) Market by Solution Type
- 9.2.4 Canada IT Service Management (ITSM) Market by Vertical
9.3 Mexico IT Service Management (ITSM) Market
- 9.3.1 Mexico IT Service Management (ITSM) Market by Organization Size
- 9.3.2 Mexico IT Service Management (ITSM) Market by Deployment Type
- 9.3.3 Mexico IT Service Management (ITSM) Market by Offering
  - 9.3.3.1 Mexico IT Service Management (ITSM) Market by Solution Type
- 9.3.4 Mexico IT Service Management (ITSM) Market by Vertical
9.4 Rest of North America IT Service Management (ITSM) Market
- 9.4.1 Rest of North America IT Service Management (ITSM) Market by Organization Size
- 9.4.2 Rest of North America IT Service Management (ITSM) Market by Deployment Type
- 9.4.3 Rest of North America IT Service Management (ITSM) Market by Offering
  - 9.4.3.1 Rest of North America IT Service Management (ITSM) Market by Solution Type
- 9.4.4 Rest of North America IT Service Management (ITSM) Market by Vertical

Chapter 10. Company Profiles

10.1 Microsoft Corporation
- 10.1.1 Company Overview
- 10.1.2 Financial Analysis
- 10.1.3 Segmental and Regional Analysis
- 10.1.4 Research & Development Expenses
- 10.1.5 Recent strategies and developments:
  - 10.1.5.1 Partnerships, Collaborations, and Agreements:
  - 10.1.5.2 Acquisition and Mergers:
- 10.1.6 SWOT Analysis
10.2 IBM Corporation
- 10.2.1 Company Overview
- 10.2.2 Financial Analysis
- 10.2.3 Regional & Segmental Analysis
- 10.2.4 Research & Development Expenses
- 10.2.5 Recent strategies and developments:
  - 10.2.5.1 Partnerships, Collaborations, and Agreements:
  - 10.2.5.2 Product Launches and Product Expansions:
  - 10.2.5.3 Acquisition and Mergers:
- 10.2.6 SWOT Analysis
10.3 Open Text Corporation
- 10.3.1 Company Overview
- 10.3.2 Financial Analysis
- 10.3.3 Segmental and Regional Analysis
- 10.3.4 Research & Development Expenses
- 10.3.5 SWOT Analysis
10.4 ServiceNow, Inc.
- 10.4.1 Company Overview
- 10.4.2 Financial Analysis
- 10.4.3 Regional Analysis
- 10.4.4 Research & Development Expenses
- 10.4.5 Recent strategies and developments:
  - 10.4.5.1 Partnerships, Collaborations, and Agreements:
  - 10.4.5.2 Acquisition and Mergers:
10.5 BMC Software, Inc. (KKR & Co., Inc.)
- 10.5.1 Company Overview
- 10.5.2 Financial Analysis
- 10.5.3 Recent strategies and developments:
  - 10.5.3.1 Acquisition and Mergers:
- 10.5.4 SWOT Analysis
10.6 Broadcom, Inc.
- 10.6.1 Company Overview
- 10.6.2 Financial Analysis
- 10.6.3 Segmental and Regional Analysis
- 10.6.4 Research & Development Expense
- 10.6.5 Recent strategies and developments:
  - 10.6.5.1 Acquisition and Mergers:
- 10.6.6 SWOT Analysis
10.7 Hewlett Packard Enterprise Company
- 10.7.1 Company Overview
- 10.7.2 Financial Analysis
- 10.7.3 Segmental and Regional Analysis
- 10.7.4 Research & Development Expense
- 10.7.5 Recent strategies and developments:
  - 10.7.5.1 Acquisition and Mergers:
- 10.7.6 SWOT Analysis
10.8 Atlassian Corporation PLC
- 10.8.1 Company Overview
- 10.8.2 Financial Analysis
- 10.8.3 Regional Analysis
- 10.8.4 Research & Development Expense
- 10.8.5 Recent strategies and developments:
  - 10.8.5.1 Partnerships, Collaborations, and Agreements:
- 10.8.6 SWOT Analysis
10.9 Zendesk, Inc.
- 10.9.1 Company Overview
- 10.9.2 Recent strategies and developments:
  - 10.9.2.1 Partnerships, Collaborations, and Agreements:
  - 10.9.2.2 Acquisition and Mergers:
- 10.9.3 SWOT Analysis
10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
- 10.10.1 Company Overview
- 10.10.2 SWOT Analysis

LIST OF TABLES

TABLE 1 North America IT Service Management (ITSM) Market, 2019 - 2022, USD Million
TABLE 2 North America IT Service Management (ITSM) Market, 2023 - 2030, USD Million
TABLE 3 Partnerships, Collaborations and Agreements- IT Service Management (ITSM) Market
TABLE 4 Product Launches And Product Expansions- IT Service Management (ITSM) Market
TABLE 5 Acquisition and Mergers- IT Service Management (ITSM) Market
TABLE 6 North America IT Service Management (ITSM) Market by Organization Size, 2019 - 2022, USD Million
TABLE 7 North America IT Service Management (ITSM) Market by Organization Size, 2023 - 2030, USD Million
TABLE 8 North America Large Enterprises Market by Region, 2019 - 2022, USD Million
TABLE 9 North America Large Enterprises Market by Region, 2023 - 2030, USD Million
TABLE 10 North America Small & Medium-sized Enterprise Market by Region, 2019 - 2022, USD Million
TABLE 11 North America Small & Medium-sized Enterprise Market by Region, 2023 - 2030, USD Million
TABLE 12 North America IT Service Management (ITSM) Market by Deployment Type, 2019 - 2022, USD Million
TABLE 13 North America IT Service Management (ITSM) Market by Deployment Type, 2023 - 2030, USD Million
TABLE 14 North America Cloud Market by Region, 2019 - 2022, USD Million
TABLE 15 North America Cloud Market by Region, 2023 - 2030, USD Million
TABLE 16 North America On-premise Market by Region, 2019 - 2022, USD Million
TABLE 17 North America On-premise Market by Region, 2023 - 2030, USD Million
TABLE 18 North America IT Service Management (ITSM) Market by Offering, 2019 - 2022, USD Million
TABLE 19 North America IT Service Management (ITSM) Market by Offering, 2023 - 2030, USD Million
TABLE 20 North America Solution Market by Country, 2019 - 2022, USD Million
TABLE 21 North America Solution Market by Country, 2023 - 2030, USD Million
TABLE 22 North America IT Service Management (ITSM) Market by Solution Type, 2019 - 2022, USD Million
TABLE 23 North America IT Service Management (ITSM) Market by Solution Type, 2023 - 2030, USD Million
TABLE 24 North America Operations & Performance Management Market by Country, 2019 - 2022, USD Million
TABLE 25 North America Operations & Performance Management Market by Country, 2023 - 2030, USD Million
TABLE 26 North America Configuration & Change Management Market by Country, 2019 - 2022, USD Million
TABLE 27 North America Configuration & Change Management Market by Country, 2023 - 2030, USD Million
TABLE 28 North America Service Portfolio Management Market by Country, 2019 - 2022, USD Million
TABLE 29 North America Service Portfolio Management Market by Country, 2023 - 2030, USD Million
TABLE 30 North America Service Desk Software Market by Country, 2019 - 2022, USD Million
TABLE 31 North America Service Desk Software Market by Country, 2023 - 2030, USD Million
TABLE 32 North America Dashboarding, Reporting & Analytics Market by Country, 2019 - 2022, USD Million
TABLE 33 North America Dashboarding, Reporting & Analytics Market by Country, 2023 - 2030, USD Million
TABLE 34 North America Services Market by Country, 2019 - 2022, USD Million
TABLE 35 North America Services Market by Country, 2023 - 2030, USD Million
TABLE 36 North America IT Service Management (ITSM) Market by Vertical, 2019 - 2022, USD Million
TABLE 37 North America IT Service Management (ITSM) Market by Vertical, 2023 - 2030, USD Million
TABLE 38 North America BFSI Market by Country, 2019 - 2022, USD Million
TABLE 39 North America BFSI Market by Country, 2023 - 2030, USD Million
TABLE 40 North America Government & Public Sector Market by Country, 2019 - 2022, USD Million
TABLE 41 North America Government & Public Sector Market by Country, 2023 - 2030, USD Million
TABLE 42 North America Energy & Utilities Market by Country, 2019 - 2022, USD Million
TABLE 43 North America Energy & Utilities Market by Country, 2023 - 2030, USD Million
TABLE 44 North America IT & Telecom Market by Country, 2019 - 2022, USD Million
TABLE 45 North America IT & Telecom Market by Country, 2023 - 2030, USD Million
TABLE 46 North America Media & Entertainment Market by Country, 2019 - 2022, USD Million
TABLE 47 North America Media & Entertainment Market by Country, 2023 - 2030, USD Million
TABLE 48 North America Manufacturing Market by Country, 2019 - 2022, USD Million
TABLE 49 North America Manufacturing Market by Country, 2023 - 2030, USD Million
TABLE 50 North America Retail & Consumer Goods Market by Country, 2019 - 2022, USD Million
TABLE 51 North America Retail & Consumer Goods Market by Country, 2023 - 2030, USD Million
TABLE 52 North America Healthcare & Lifesciences Market by Country, 2019 - 2022, USD Million
TABLE 53 North America Healthcare & Lifesciences Market by Country, 2023 - 2030, USD Million
TABLE 54 North America Others Market by Country, 2019 - 2022, USD Million
TABLE 55 North America Others Market by Country, 2023 - 2030, USD Million
TABLE 56 North America IT Service Management (ITSM) Market by Country, 2019 - 2022, USD Million
TABLE 57 North America IT Service Management (ITSM) Market by Country, 2023 - 2030, USD Million
TABLE 58 US IT Service Management (ITSM) Market, 2019 - 2022, USD Million
TABLE 59 US IT Service Management (ITSM) Market, 2023 - 2030, USD Million
TABLE 60 US IT Service Management (ITSM) Market by Organization Size, 2019 - 2022, USD Million
TABLE 61 US IT Service Management (ITSM) Market by Organization Size, 2023 - 2030, USD Million
TABLE 62 US IT Service Management (ITSM) Market by Deployment Type, 2019 - 2022, USD Million
TABLE 63 US IT Service Management (ITSM) Market by Deployment Type, 2023 - 2030, USD Million
TABLE 64 US IT Service Management (ITSM) Market by Offering, 2019 - 2022, USD Million
TABLE 65 US IT Service Management (ITSM) Market by Offering, 2023 - 2030, USD Million
TABLE 66 US IT Service Management (ITSM) Market by Solution Type, 2019 - 2022, USD Million
TABLE 67 US IT Service Management (ITSM) Market by Solution Type, 2023 - 2030, USD Million
TABLE 68 US IT Service Management (ITSM) Market by Vertical, 2019 - 2022, USD Million
TABLE 69 US IT Service Management (ITSM) Market by Vertical, 2023 - 2030, USD Million
TABLE 70 Canada IT Service Management (ITSM) Market, 2019 - 2022, USD Million
TABLE 71 Canada IT Service Management (ITSM) Market, 2023 - 2030, USD Million
TABLE 72 Canada IT Service Management (ITSM) Market by Organization Size, 2019 - 2022, USD Million
TABLE 73 Canada IT Service Management (ITSM) Market by Organization Size, 2023 - 2030, USD Million
TABLE 74 Canada IT Service Management (ITSM) Market by Deployment Type, 2019 - 2022, USD Million
TABLE 75 Canada IT Service Management (ITSM) Market by Deployment Type, 2023 - 2030, USD Million
TABLE 76 Canada IT Service Management (ITSM) Market by Offering, 2019 - 2022, USD Million
TABLE 77 Canada IT Service Management (ITSM) Market by Offering, 2023 - 2030, USD Million
TABLE 78 Canada IT Service Management (ITSM) Market by Solution Type, 2019 - 2022, USD Million
TABLE 79 Canada IT Service Management (ITSM) Market by Solution Type, 2023 - 2030, USD Million
TABLE 80 Canada IT Service Management (ITSM) Market by Vertical, 2019 - 2022, USD Million
TABLE 81 Canada IT Service Management (ITSM) Market by Vertical, 2023 - 2030, USD Million
TABLE 82 Mexico IT Service Management (ITSM) Market, 2019 - 2022, USD Million
TABLE 83 Mexico IT Service Management (ITSM) Market, 2023 - 2030, USD Million
TABLE 84 Mexico IT Service Management (ITSM) Market by Organization Size, 2019 - 2022, USD Million
TABLE 85 Mexico IT Service Management (ITSM) Market by Organization Size, 2023 - 2030, USD Million
TABLE 86 Mexico IT Service Management (ITSM) Market by Deployment Type, 2019 - 2022, USD Million
TABLE 87 Mexico IT Service Management (ITSM) Market by Deployment Type, 2023 - 2030, USD Million
TABLE 88 Mexico IT Service Management (ITSM) Market by Offering, 2019 - 2022, USD Million
TABLE 89 Mexico IT Service Management (ITSM) Market by Offering, 2023 - 2030, USD Million
TABLE 90 Mexico IT Service Management (ITSM) Market by Solution Type, 2019 - 2022, USD Million
TABLE 91 Mexico IT Service Management (ITSM) Market by Solution Type, 2023 - 2030, USD Million
TABLE 92 Mexico IT Service Management (ITSM) Market by Vertical, 2019 - 2022, USD Million
TABLE 93 Mexico IT Service Management (ITSM) Market by Vertical, 2023 - 2030, USD Million
TABLE 94 Rest of North America IT Service Management (ITSM) Market, 2019 - 2022, USD Million
TABLE 95 Rest of North America IT Service Management (ITSM) Market, 2023 - 2030, USD Million
TABLE 96 Rest of North America IT Service Management (ITSM) Market by Organization Size, 2019 - 2022, USD Million
TABLE 97 Rest of North America IT Service Management (ITSM) Market by Organization Size, 2023 - 2030, USD Million
TABLE 98 Rest of North America IT Service Management (ITSM) Market by Deployment Type, 2019 - 2022, USD Million
TABLE 99 Rest of North America IT Service Management (ITSM) Market by Deployment Type, 2023 - 2030, USD Million
TABLE 100 Rest of North America IT Service Management (ITSM) Market by Offering, 2019 - 2022, USD Million
TABLE 101 Rest of North America IT Service Management (ITSM) Market by Offering, 2023 - 2030, USD Million
TABLE 102 Rest of North America IT Service Management (ITSM) Market by Solution Type, 2019 - 2022, USD Million
TABLE 103 Rest of North America IT Service Management (ITSM) Market by Solution Type, 2023 - 2030, USD Million
TABLE 104 Rest of North America IT Service Management (ITSM) Market by Vertical, 2019 - 2022, USD Million
TABLE 105 Rest of North America IT Service Management (ITSM) Market by Vertical, 2023 - 2030, USD Million
TABLE 106 Key Information - Microsoft Corporation
TABLE 107 Key Information - IBM Corporation
TABLE 108 Key Information - Open Text Corporation
TABLE 109 Key Information - ServiceNow, Inc.
TABLE 110 Key information - BMC Software, Inc.
TABLE 111 Key Information - Broadcom, Inc.
TABLE 112 Key Information - Hewlett Packard Enterprise Company
TABLE 113 Key Information - Atlassian Corporation PLC
TABLE 114 Key Information - Zendesk, Inc.
TABLE 115 Key information - Ivanti, Inc.

North America IT Service Management Market Size, Share & Trends Analysis Report By Organization Size, By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023 - 2030

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