ServiceNow Knowledge 2022 Conference Provides Momentum; Unveils New Procurement Solution

This IDC Market Note discusses the ServiceNow Knowledge 2022 conference conducted May 24-26 in Las Vegas, which provided an opportunity for ServiceNow to update the industry on its vision for the Platform for Digital Business. Further, ServiceNow unveiled its Procurement Service Management offering, which takes a decided ServiceNow approach to the space, with workflows and operational efficiency - rather than transactional processes - as the center point of the offering. ServiceNow's expansion into the procurement application space further validates the marketplace demand for clean, intuitive, and transparent spend management and procurement solutions.