From Digital-First to Skill-First: Upskilling Strategies for European Services Providers

This IDC Market Perspective examines the scale of the talent gap, the strategies leading IT service providers are deploying to close it, and the organizational shifts required to make skills development a first-class strategic priority to tackle a compounding skills deficit at precisely the moment when AI, cloud, and cybersecurity capabilities are becoming the defining differentiator."In the era of AI, the true competitive edge isn't technology - it's the relentless pursuit of skills that keep pace with digital transformation, " said Leonardo Freitas, research manager, Employee Experience Management Strategies at IDC.